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Call Center Best Practices and Benchmarking Call Center Benchmarking (Deciding If Good Is Enough)
A book that explains benchmarking call centers and how to develop a self-assessment for your operation.
 Related posts brought to you by Yet Another Related Posts Plugin. Posted: December 29th, 2006 under Books, Resources. |
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Relationship Management news of the week and emailed every Friday. Get help with your technical purchasing decisions. See what's new in our white paper library.
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