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	<title>CallCenterOps.com - Call Center Ops &#187; Customers</title>
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		<title>Is Your Web Site Driving the Wrong Calls?</title>
		<link>http://www.callcenterops.com/is-your-web-site-driving-the-wrong-calls/</link>
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		<pubDate>Fri, 01 Feb 2008 04:54:20 +0000</pubDate>
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		<description><![CDATA[Your web strategy may be to drive calls into the call center so that you can serve the customer or ultimately upsell the customer. Your web strategy may also be driving call volume that you do not want. In a recent experience, we encountered an organization where the web was driving unwanted call volume into [...]


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		<title>Where Are You?</title>
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		<pubDate>Sat, 03 Feb 2007 16:15:05 +0000</pubDate>
		<dc:creator>sthan</dc:creator>
				<category><![CDATA[Customers]]></category>

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		<description><![CDATA[A story in Headliners outlined Minnesota’s interest in legislating choice for customers calling an offshore call center. The legislation would force the call center to transfer the call to a call center located in the U.S. for service if requested by the customer. As with any type of legislative effort like this, there are numerous dimensions [...]


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