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		<title>Change Management</title>
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		<pubDate>Tue, 23 Jan 2007 18:57:51 +0000</pubDate>
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		<description><![CDATA[Zapp!

Empowerment may be an over used term but at the core of the concept is the stuff that is essential in making your Call Center Operation a high performing operation. Short and easy read.




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		<title>Change Management</title>
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		<pubDate>Thu, 18 Jan 2007 07:11:48 +0000</pubDate>
		<dc:creator>sthan</dc:creator>
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New Work Habits for a Radically Changing World

A short paperback but loaded with practical down-to-earth rules for job success.









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