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BooksHuman Resources Conducting Better Job Interviews (Barron’s Business Success Series)
The interview is a critical aspect of the process of building an excellent call center team.
 Posted: December 29th, 2006 under Books, Resources. Human Resources Topgrading: How Leading Companies Win by Hiring, Coaching and Keeping the Best People
A great book on helping you to hire the right people for your call center
Posted: December 29th, 2006 under Books, Resources. CallCentreOps Forum: share advice, get answers from peers. Complete MBA For Dummies Complete MBA for Dummies
A book can never replace an MBA program but having MBA level concepts available to guide you is the next best thing. This For Dummies delivers.
Posted: December 22nd, 2006 under Books, Resources. Coaching & Mentoring For Dummies Coaching & Mentoring For Dummies
Effective staff results from effective coaching and mentoring. This For Dummies reference will assist you in your C & M efforts!
Posted: December 22nd, 2006 under Books, Resources. Customer Service For Dummies Customer Service for DummiesThis Dummies reference is an excellent text on customer service. You will learn by reading it.
Posted: December 22nd, 2006 under Books, Resources. Managing For Dummies Managing for DummiesManaging a call center well is a never ending challenge. Get a quick ‘how to manage’ refresher.
Posted: December 22nd, 2006 under Books, Resources. Call Centers For Dummies Call Centers for DummiesStraight forward guide to improving your call center.
Posted: December 22nd, 2006 under Books, Resources. Email Skills E-Mail for Dummies
Filled with useful information on composing, sending and sorting e-mail messages.
Posted: December 21st, 2006 under Books, Resources. Email Skills Better Faster Email: Getting the Most Out of Email
Presents a broad understanding of the use of email.
Posted: December 21st, 2006 under Books, Resources. Email Skills Writing Effective E-mail
The authors take the time to examine whether e-mail is the appropriate communications tool for every message.
Posted: December 21st, 2006 under Books, Resources. |
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Relationship Management news of the week and emailed every Friday. Get help with your technical purchasing decisions. See what's new in our white paper library.
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