CallCenterOps.com – Call Center Ops » Magazines & Newsletters

The Workforce Management Group – informative selection of workforce management related topics

TelephonyWorld – newsletter dedicated to the telephony and communication industry

Support Industry.Com – informative weekly newsletter for customer support professionals

CRMguru.com- 2 informative discussion style newsletters for CRM professionals

Service Quality Institute – The Customer Service Strategy

Telecommuting Review – great resource for CSR’s work from home issue

destinationCRM.com – covers a variety of issues within CRM world

Outbound Focus – newsletter specifically dealing with outbound issues

Help Desk Institute – excellent material for customer support professionals

CRMXchange – contact center & customer care “nuts and bolts” info

Queue Tips – call center managers interactive & practical newsletter. (ICMI)

Call Center Insider – online newsletter for call center professionals. (Call Center Coach)

SCOpE- newsletter dedicated to call center and customer service center design. (KSBA)

CP Wire – management advice and industry news

Posted: October 5th, 2006 under Magazines & Newsletters.
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Magazines

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America’s Network – a network manager’s delight but also helpful on the operational front
CIO - magazines for Chief Information Officers. Very useful stuff for those in call center operations
Communications News – for telecommunications and network managers primarily but is a good source of information if your operational role includes technology accountabilities
Fast Company – aims to be the handbook of the business revolution
Internet Telephony
Phone+ – reports on business strategy, market forces and regulatory actions driving the telecommunications business
Telecom Business – source for carriers, convergence, competition and next-generation networks

Posted: October 4th, 2006 under Magazines & Newsletters.
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