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ResourcesCall Center Best Practices and Benchmarking Breakthrough Customer Service – Best Practices of Leaders in Customer Support
Outlines leading ideas and practices in customer service and customer support.
 Posted: December 29th, 2006 under Books, Resources. Call Center Best Practices and Benchmarking Best Practices : Building Your Business With Customer-Focused Solutions
Conclusions from Arthur Andersen’s extensive research into best practices in customer service, cost management and much more.
Posted: December 29th, 2006 under Books, Resources. CallCentreOps Forum: share advice, get answers from peers. Call Center Best Practices and Benchmarking Call Center Benchmarking (Deciding If Good Is Enough)
A book that explains benchmarking call centers and how to develop a self-assessment for your operation.
Posted: December 29th, 2006 under Books, Resources. Human Resources A Manager’s Guide to Hiring the Best Person for Every Job
Truly a manager’s guide for hiring the best!
Posted: December 29th, 2006 under Books, Resources. Human Resources 96 Great Interview Questions to Ask Before You Hire
This is more than a quick reference guide. The author outlines why it is important to ask certain questions and what to look for in the interviewers response.
Posted: December 29th, 2006 under Books, Resources. Human Resources Conducting Better Job Interviews (Barron’s Business Success Series)
The interview is a critical aspect of the process of building an excellent call center team.
Posted: December 29th, 2006 under Books, Resources. Human Resources Topgrading: How Leading Companies Win by Hiring, Coaching and Keeping the Best People
A great book on helping you to hire the right people for your call center
Posted: December 29th, 2006 under Books, Resources. Complete MBA For Dummies Complete MBA for Dummies
A book can never replace an MBA program but having MBA level concepts available to guide you is the next best thing. This For Dummies delivers.
Posted: December 22nd, 2006 under Books, Resources. Coaching & Mentoring For Dummies Coaching & Mentoring For Dummies
Effective staff results from effective coaching and mentoring. This For Dummies reference will assist you in your C & M efforts!
Posted: December 22nd, 2006 under Books, Resources. Customer Service For Dummies Customer Service for DummiesThis Dummies reference is an excellent text on customer service. You will learn by reading it.
Posted: December 22nd, 2006 under Books, Resources. |
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