<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>CallCenterOps.com - Call Center Ops &#187; Research Groups</title>
	<atom:link href="http://www.callcenterops.com/category/resources/research-groups/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.callcenterops.com</link>
	<description>CallCenterOps provides resources and information that will help you to effectively run a call center of any size.</description>
	<lastBuildDate>Thu, 25 Sep 2008 05:30:06 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.8.4</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Organizations Providing Call Center Research Data</title>
		<link>http://www.callcenterops.com/research/</link>
		<comments>http://www.callcenterops.com/research/#comments</comments>
		<pubDate>Tue, 10 Oct 2006 00:02:25 +0000</pubDate>
		<dc:creator>site admin</dc:creator>
				<category><![CDATA[Research Groups]]></category>

		<guid isPermaLink="false">http://208.64.140.63/index.php/general/research/</guid>
		<description><![CDATA[
Call Center Learning Center
- online resource for management and operations of call centers
Best Practices
- benchmarking best practices research
Ernst &#038; Young
- Use the Search function to locate information on these topics: Call Centers,  Banks, Asset Managers.
Gartner Group
- Excellent materials. Requires an individual account
Yankee Group
- International organization specializing in the analysis of trends in strategic planning, [...]


No related posts.

Related posts brought to you by <a href='http://mitcho.com/code/yarpp/'>Yet Another Related Posts Plugin</a>.]]></description>
		<wfw:commentRss>http://www.callcenterops.com/research/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>

