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Absenteeism, illness & parenting
We're a 24/7 emergency call center for a large private utility company. There are 60 employees, most of which are part-time. Their work schedules are flexible & we have a respectful & employee-friendly environment.
Our attendance policy says that disciplinary action occurs after 5 absences within the same calendar year. I'm not sure how to handle employees who miss excessive time when their kids get sick. Not long-term illnesses (as covered by FMLA), just the basic stuff that kids share. If their kids (or they themselves) are legitimately sick, they don't have much choice but to stay home.
How many absences do other call centers allow before progressive discipline results in termination?
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