[markrobinson66]

Hello, in the past my experiences with employee absenteeism have always been part of the call center beast. I currently challenge my employees to be within 95% of their Schedule Adherence target. Schedule Adherence includes all forms of absenteeism as well as ensuring that all breaks and lunch times are followed as per the daily schedule. Any deviations from this schedule will throw off your service levels.

Also, I look at each individual situation and employee as a separate issue. Absentee patterns that emerge, i.e. Monday's and Friday's off, calling in sick at the last minute, etc., will tend to show themselves quite easily. I have always found that those employees, who are dedicated to their job, will find a way to show to work most of the time. As long as you set the expectations with your staff by informing them of what is expectable and what is not, those who abuse it should be ready to face the consequences.

Excessive absenteeism, regardless of the reason, will always affect your company’s bottom line.