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I don't think the answer is to give out incentives for attendance. Thats the most basic KPI an agent has adhere too. That is why they are paid?
In my experience attendance problems normally run deeper than people just not pitching up for work. I think one needs to get to the root of the problem (and it might be something small), fix that and see what happens. Furthermore I think if you do not follow strict attendance process and oversee one or two instances, you are looking for trouble.
If you can't find the problem, follow your absenteeism process and get new blood in the door.
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