Quote:
Originally Posted by nocreativity
The SOP varies greatly so we will need more information:
1) Inbound or Outbound--I have no outbound experience per se
2) What type of center is it? Sales Center, Technically Support, Order Processing, or General Customer Service
3) How many seats?
4) Outsources or Internal??
The more information the better--But I would say from the general question you asked--The first SOP is hire a experienced director :)
Those are the basics
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I agree with this.
And yes, if clearly you have no experience and need all the necessary and important information, you shouldn't do it by yourself. Hire somebody who knows and somebody who has experience with this one, somebody who can help you plan things, give you advice and help you make decisions. If you cannot rely on your own knowledge, don't make it a trial-and-error sort of thing, because the risks are high.