Quote:
Originally Posted by Victoria
I have had extensive experience using Aspects TCS ver 4.x, eWFM ver 6.0, GMT Planet and now Blue Pumpkin. Any questions
please email.
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Hi there Victoria,
I have been reading your post and how you were using GMT Planet, which is what our busy government (WA) owned call centre has just contracted to use in our workplace.
I have read that you have now stopped using GMT WFM and have now moved onto Blue Pumpkin.
Could you please let me know the benefits of changing programs, and what pitfalls for each program are. Additionally what are the KPI indicators and was the level of GOS maintained especially in GMT
Your immediate response will be appreciated.
Cheers
_Tranquility