View Single Post
  #4 (permalink)  
Old 06-05-2002, 02:46 PM
Frank A. Engle Frank A. Engle is offline
Member
 
Join Date: Mar 2002
Location: San Diego, CA
Posts: 0
Hello Michael!

The items the others have mentioned are a great starting point however, IMHO, four things could be causing the demotivation issue:

1. Poor Product
2. Poor Offer
3. Poor List
4. Poor script guidelines

You can try to motivate your agents in every way possible but if they feel it is hopeless to try and sell because of one of the items above, no amount of motivational tactics will help.

Feel free to call me to discuss.
__________________
Frank A. Engle
Pivotal Connection
Call Center Consultancy and Brokerage
FrankEngle@PivotalConnection.com
Linkedin Profile: http://www.linkedin.com/in/frankengle
www.PivotalConnection.com
(619)282-4380
Reply With Quote