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My wife recently told me of calling to order a christmas present from a catalog. The person who answered (in India) asked how to spell "Ann". My wife (with her best American accent) had to repeat it 5 times, "Ann, Aye, en, en, ANN, AYE EN,EN...". She did buy the present but told me that she will never buy anything from that catalog again. Even my 79 year old mother switched long distance phone companies, because the customer service person (in India) "spoke English" but really couldn't communicate. My mother said they kept saying her name "Yes. Mrs. B, Yes. Mrs. B", but there was a lack of "empathy?". Is that the right word? I don't mean to get down on India specifically. It just seems that this example is coming up all of the time.
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