[richb2]

Eric, thanks for the answer. The TSR finalized this week says "ensures abandonment of no more than 3 percent of all calls answered by a a person, measured per calling day". First this assumes detection of humans vs machines, which is controversial in itself due to the "delay thing". I know that Sytel had a big part in this, so I wonder what they have up their sleeves in getting this rule passed which is not up to industry standards. I know that guy is really, really competive. He once called me all the way from Europe to berate my algorithms. And now he actually got the US govt behind him! How are you guys in Canada affected? Putting centers in Canada now raises some really good questions.....