|
It sounds like we have a difference of terminology, probably based on vendor differences.
Our call center is an all Avaya shop. As a result, what you consider to be a virtual queue is termd a callback messaging application. In our viewpoint, a virtual queue is a queue that is shared across sites.
It does sound like you have a great implementation - one that your customer base accepts. Our customer base and provider base did not accept the idea easily, but we are in a unique market.
|