Thread: Average Handle Time
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Old 11-07-2001, 10:27 AM
JFricke00 JFricke00 is offline
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Join Date: Nov 2001
Location: New Hamshire
Posts: 2
Average Handle Time
I am a manager in an incoming call center with 450 associates. We are constantly struggling with AHT. I'm looking for CREATIVE ways to increase efficiency in the calls. Any "tips & tricks" you have would be appreciated.
-- Joe
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