[tomriver]

How do you folks handle an order being taken by a customer on Credit Hold or is a Bad Customer? We have a technique in place, but I'd like to evaluate it against yours.

If a customer calls in and is on Credit Cut Off, it doesnt neccesarily mean that the order will not process; it means Accounting wants to review the Order & History first. Therefore, we do not mention it to the customer, and if later there is a problem then Accounting calls the customer back.

If the Customer is catagorized as Bad Customer, being their credit terms with us have been denied, we handle that differently.
If the customer is on the phone, we tell them we can only take a Credit Card order. If the order was Faxed or Mailed, I have it given to me (it is NOT entered into the system) and I call the customer to make them aware of their situation.

VP of MIS seems to think that Bad Customer orders shoul dstill be entered...but I dont see the point in wasting TSR's time with an order that has a bad chance of shipping.

Any opinions?