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Cirep---
I hope this helps. It was taken out of our June 2002 newsletter article Job Hiring for Retention. I've pasted some questions from the article below (I appologize for the format). Hope this helps.
-- Do you feel the customer is always right?
-- How do you handle unruly or demanding customers?
-- What level of decision-making authority have you had in your last two positions?
-- How did you handle a situation when the customer was totally wrong?
-- Why did you go into the customer service department as opposed to sales?
-- After a difficult day, how do you handle stress?
-- What was the most difficult customer service problem you had to face at your last company?
-- In what type of industry do you prefer to work?
-- When going into a new company or industry, what do you do to get a firm grasp on the company and its products?
-- What was the pace at your last company?
-- How have you been able to interact effectively with others on different levels in your most recent company?
-- What do you feel are the personal qualities necessary to be successful as a customer service representative?
-- What types of decisions are difficult for you?
-- At your most recent position, what were some of the things that you spent most of your time working on?
-- If you were head of the customer service department with authority to effect changes, what three things would you change?
-- What are your weaknesses?
-- If you had to stay in your current job, what would you spend more time doing?
-- To what do you attribute your job successes?
--Looking out over the next five years, tell me about your goals and objectives?
- Impact Learning Systems -
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