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No Grey Area
I agree - objectivity is ensured by narrow margins. When I created our monitoring system, I created a list of criteria and made sure the scoring was 'tight' to ensure objectivity:
0 = wasnt done at all
1 = was done, but sloppily, or too late in the conversation, or
someother 'below standards' way
2 = was done as expected
3 = was done, and done in a way that brings added value to the conversation.
By using a score of 1-3 instead of 1-10 (for example), there is less of a chance of inconsistency with scoring. In my eyes, you either did it, did it really well, did it poorly, or didnt do it at all...
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