[clalonde]

I'm looking for some insight/advice on the most effective way and channel to communicate to customers when their credit card on file has been denied.

An example would be a customer that agrees to sign-up for our service and chooses to automatilly bill their credit card on a monthly basis. Unfortunately, we are running into instances where the card is declined when we try to process it and we do not have the customer on the phone to correct the issue. Does anyone share this same issue? If so, how do you go about trying to contact the customer and collect a good credit card? What are the most succesful ways to address this?

Any insight would be greatly appreciated.