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Old 05-29-2003, 04:19 PM
scrim67 scrim67 is offline
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Join Date: Apr 2003
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Quality Assurance Contest Ideas

one of the most important metrics that our agents our judged is their Quality Assurance scores.

Our QA team listens to 3 calls/mo. per agent and they get scored from 1-100.

Any ideas how I can use these scores in some kind of contest.

I've already ran survivor type contests and poker game contests to increase referral sales.

Thanks in advance for any ideas.

scrim
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