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Customer Greeting
I prefer a standard greeting and a non-fixed phrase closing. For an opening I like, "Another great day at X company, this is so-and-so, how may I help you". Most customers appreciate the enthusiastic greeting and it is sometimes enough to turn around a customer that was calling to complain.
As for the closing, I think creativity and a tailored closing would be more appropriate. For a customer complaint you could try, thank you for bring this to our attention, without customer like you taking the time to call us, we would not have the opportunity for change.
Just a thought.
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