Dorothy,
During the last several years my company has developed a call center management system that logs, reports and consolidates all key data (ACD stats, attendance, quality scores, HR info, etc.) in one web-based system. While we are an outsource call center company, we have recently offered the system to other call centers. If you would like to learn more, please contact me at
csesow@calltech.com Phone: 402-486-4608.
Clint