Hi there and thanks for your reply.
By far the most easiest solution to use would be Blue Pumpkin. It is more flexible and easy to learn and apply into your contact centre. I have had 4 years experience with Aspect, 6 mths with GMT planet and now 1 year with Blue Pumpkin.
You can email me direct on
victoria.zicopoulos@premier.com.au for a more comprehensive description.
Thanks
Victoria