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Well
I can't really say that proves everything. There must be way to have some theoretical prove of the whole problem. I for one would like to see if this is in fact right. If you reason that occupancy goes down to compensate for waiting time I agree, however the chance wil still be bigger of having a free agent in the big call center as opposed to the small call center.
It's too bad that we can't post any graphs. That would make it a lot easier to explain as well. If one would draw the curves for the small and big call center in one graph. (the one with occupancy on the x-axis. Then every point on the servicelevel curve you take would amount to an ASA for the call centers and in both cases they would have to be exactly the same for all possible levels.
Try and do this at home and see what you think about that
Last edited by remy; 06-10-2003 at 06:28 AM..
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