Quote:
Originally posted by dillon7579
I would also agree on training in the areas of team spirit and strong corporate values. BUt then the question is budgeting or getting the sign off on the training. When I was able to present to upper management a detailed report on the financial cost of telcom we saw that our service providers were billing us irroneously, this savings and control of the cost in the future enabled me to justify the spending on training and development of my employees.
hope this helps..
|
This service sounds like it would work for you if you want to provide a financial breakdown to upper management. But it sounds to me like the problem Jodyb65 is having is with the poor management of the frontline staff.
Either way you buy a management tool creating a cost breakdown or training you still have to have a budget. If you know its poorly managed is there really a need for a cost breakdown? No, you need to train both your managers and your agents. And don't forget to follow-up your training with on the job coaching in order to reinforce skill use on the job. Good luck Jodyb65!
SalesLogic location = Burlingame, CA (San Francisco)
dillon7579 location = San Francisco
connection?