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I'll take a stab
I am sure there are a few different ways, however these are the ones that come to my mind:
1. Flow the calls out of the initial queue, that is being reported, whereas no calls are abandoned in the first queue.
2. Begin reporting on the IVR queue as the abandon rate would be low or non exsistent.
3. If no technology was available, increase hold time by having agents gated for multiple calls.
4. You could also institute a group of agents to answer the calls and then transfer the call to another queue.
As you said this was addressed in sixty seconds, I would have to believe that calls were flowed out of the inital queue to another queue that was not reported.
As a Manager use to tell me, reports don't give you the answer, they just show you where to look!
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