Hello James
In Puerto Rico , we have two Call Center that are doing outsourcing bussiness. One is ATENTO in Caguas
http://www.atento.com.pr/ingles/main.htm , or you can visit its web site in Brazil
http://www.atento.com.br/ingles/main.htm, also we have another one is Casiano Communications Direct Response Source
http://www.casiano.com/html/drs.html. This are the top companies in this kind of bussiness.
Jose R Diaz
Call Center Supervisor