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You may want to search these archives----this question has been brought up before.
I work for an outsourcer. Here are some basic things to thing about:
What is the value you provide? Does your operation 'show' well based on industry standards? Would potential clients be impressed with what they see?
Do you have the operations and systems personnel to take on clients? Are you prepared to add resources for project management and client relationships or will it be done with existing staff? Can your training/HR staff handle the addtional scope?
Is your system scalable, flexible and robust enough to customize for other clients? Are you prepared to take on development work or are you offering your call tracking system 'as is'? Can you secure client data? What reporting are you prepared to offer?
Clients won't want to think they are an afterthought. How do you package your excess capacity so that it doesn't look like you are just trying to fill your seats? If your phones heat up are you prepared to not have the flexibilty to expand? Will clients be able to choose their location?
How do you market/sell your services? Typically inhouse call centers do not have a need for this type activity so how are you going to get the word out, develop proposals, built a pipeline of potential customers? Who's going to do it?
What type of business do you want to attract? Overflow, seasonal, short-term projects, long-term contracts?
Typically outsourced services are priced in increments---per hour, per minute of staffed time, per call, etc. Really depends on the program and on the client. Many times they have a specific pricing structure they are comfortable with. Training can be charged hourly though usually at a lower hrly rate than production.
As an extremely general ballpark, hourly rates are in the $22-29 dollar range for basic inbound vanilla programs---less for outbound, more for complex programs.
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