[CCPro]

My company became COPC certified in Dec 2002. It took over 2 years and was very frustrating and time consuming. I would agree that the standards are well defined and proper, yet there is too much rigidity with not enough room for a company to modify and "think outsider of the COPC Box." It's their box or no box. We embarked on the COPC adventure by the lure of signing new business. The resulting net income realized ZERO!!! I have yet to find a Client who cares about, yet alone even has ever heard of COPC. In fact, our company is losing a 350 seat site in Washington State this summer and our once profitable, well-run company has been sold to a non-Call Center firm, presumably to liquefy the remaining assets. For my company it has been a total bust; frustrating, causing friction and discontent in abundance, too-long, too expensive, too non-value. I suppose for others it has been a boom. I'd love to hear from legitimate Call Centers, not the COPS folks themselves regarding how much legitimate revenue gains can be attributed to this Certification. With ISO there are countless firms who realize tremendous ROI from their certifications - what about it? Who will "belly-up to the bar" and tout some actual successes???