[Valencia]

Cash Incentives ideally should be given purely on productivity. For an Outbound setup, should be given on Post-QA certified Sales. If attendance is an issue, every unplanned leave should result in giving away only half the value of the incentive.

Everything else should be based on the ScoreCard. The ScoreCard can have different qualifiers, like SPH/LPH,Conversion, Attendance, Wrap Up time and the QA Scores.