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I am not familiar with COPC but our help desk went through the HDI or Help Desk Institute Audit and Certification. Our customer does care about this certificaiton. They have an excellent set of standards and are not unreasonble but are outlined to show you how a best in class help desk should operate. This was very beneficial for the desk and we also used their individual certifications for career progression for people on the help desk and their development. I even went through the auditor program and found it very valuable.
Cindy Szpanelweski
Certified Help Desk Institute Auditor
gedas, Inc.
(248) 754-5422
Last edited by cindy.szpanelewski; 06-26-2003 at 09:34 AM..
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