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Hey Martijn,
Have you considered outsourcing your overflow calls for that period of the day? It sounds like you have gone through the standard solutions, and maybe you can use a thhird party to give you some relief.
There are options these days to use callback features, but they only work if you have excess capacity later (within a reasonable timeframe from when the client calls).
Yet another alternative to consider: are there other departments in the building with staffing resources that you can draw from to help out during your time of need? A correspondence or e-mail department for example, who have the option of taking a break and going back to their core workloads after plugging in for an hour or so?
Could you encourage your customers to switch to e-mail??
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