|
We use behavioral-based questions that require the interviewee to provide examples of their experiences, such as:
>All of us have bad customer service experiences from time to time. Give an example of one you've experienced and how you handled it.
>Communication skills are very important in this role. Give an example of a time when you had to use strong communication skills to resolve an issue.
>Give an example of a time when you had to diffuse an angry situation.
>Describe a time you were frustrated with someone and how did you handle it?
The logic here is that past experiences can be a good indicator of future success. I would look at your particular roles and determine what are the traits you need to have to be successful: multi-tasking, computer literacy, anger management, communications, etc. and build questions around those.
|