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It sounds as if you've tried most of the methods for handling the traffic with little success. Have you tried to offload any calls through an IVR? Are there any routine calls that you could automate to avoid the calls going to an agent? This could decrease your overall volume. I don't know the acceptance of that technology in your country, but they are fairly commonplace in the US. You could also use this to manage the dinner hour by giving callers the option to hold or use the automated system.
You could also put a message upfront in your queue that tells callers when is the best time to call. Of course, this will just move your volume from the dinner hour to the rest of the day, so you would have to be sure you could handle the increased volume at other times.
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