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We do a lot of retention work with contact centers and generally, my clients only do shift bids 2 or 3 times per year. Limiting the number of times you offer shift bids will help reduce your dependency on them and focus employee's attention on other retention programs. Also, in most situations, longer term employees have first bid.
If you are still experiencing turnover problems, you may have some deeper rooted issues that need be analysed and resolved.
You might want to consider (if you haven't already done so) surveying your employees to find out what's important to them. It's a great way to get the employees involved and to understand where you really need to focus to improve retention.
I hope this helps.
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JD
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