[santunes]

I agree with JD. You may want to consider the reasons for your high turnover. Though turnover is quite common in the Call/Contact Center Industry, my experience has seen that centers offering attractive salaries, and that demonstrate great efforts by management to maintain good morale, often have exceptionally low turnover. You may want to consider what adding a dollar an hour to the CSRs salary would do to your turnover. It may reduce your turnover enough to compensate for your high recruitment and training costs. Or, you may consider offering an increase after 6 months or a year. This will usually encourage people to stay much longer if they have a goal i.e. salary increases after 6 months and again after 1 year, or they get bonuses after 1 year of employment.
Just some thoughts!