[Bill_LumbergTPS]

Melissa Leopardi---- You might try to sign up with Call Center Networking Group (CCNG) I think it's free to sign up. The Web site has a forum as well, although not as active as this one. It may be easier to schedule meetings through CCNG as many of the members in certain regions meet to network. You might want to check it out. Here's a URL: http://www.ccng.com/

hope this helps.