[Fernando]

Hi everyone,

I just started working for a private company that wants to develop a call center. I have been tasked with doing this. The service my department provides currently is emergency repairs to different clients/properties. We have a database of contractors(nothing fancy) and a simple system in place. However, I understand that it needs to be better. Right now we can handle the call volume we have of 2-3 calls a month. But our call volume is expected to go up to 500 calls a month! For me that is a HUGE increase and I do feel a bit intimidated. I'm looking for some advice as far as what processes I could have in place that will prepare me for this besides having more people.(I will be hiring more people) Thanks!