Kappy,
If this is a project that you are going to keep in house, I would be glad to speak to you about some of the technology options that my organization offers. We are a 20 year verteran to the call center management space.
If you are interested in learning more, please contact me directly at 978-952-0476 or email me at
bmatheson@concerto.com.
I look forward to your response.
Regards,
Brent Matheson