[DGO CCManager]

Help!

I am implementing a quality program for a small outbound call center that provides telemarketing services. I am very concerned about the legality of recording calls. Specifically, in an outbound situation, how does one identify that the call may be monitored for quality purposes? Is that even necessary?

I am afraid of thwarting our telelmarketing efforts with an upfront recording. Our calls are business-to-business, so the likelihood that a contact will stay on the phone through the recording is minimal at best. Can anyone point me in the right direction?

Thank you!