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training materials
We have an in-house call center (90% inbound/ 10% outbound) and we are seeking training modules and materials that our call center manager can teach to our employees. Most of what we're finding is seminars or Video, Internet, or CD-Rom based modules.
The package we found through ImpactLearning looks the most sophisticated (Cross-selling, upselling etc.), however they will not send samples for us to review, so we are seeking alternatives.
Can anyone recommend a training module that comes with self-study books?
Thank you for your help!
Shannon
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