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30452873
Hello Stretch,
I think I understand your problem. If I am correct, your problem comes in when you run into the problem of back filling schedules before you offer to the new hires. I see a few threads here talking about minimizing shift bids. I must say that shift bids should be done base on the business needs and we currently perform shift bids at least 3-4 times a year. which is due growth and positive and negative attrition. My Work force managment and Human resources departments have a good repoire with each other and have noticed that in the past our schedule bids did have some impact on our negative attrition.
We implemented a solution that allowed the agents to post their preference starting with their dream schedule and drilling down to include as many schedules as they wanted that were better than their current scheudle. We actually utililze a database that our agents access via a URl via their workstation. Since a person's preference is determined by their lifestyle, they can access this database anytime they want to update their preference. We let our agents know three weeks in advance when their will be a shift bid and on that day we lock the database and download the new schedules and schedules that have been vacant due to attrition. My staff just hits a button and the software actually starts at the top based on performance and/or seniority and reveiws all preference based on ranking.
The great thing about this process is that when an agent who may be ranked lower comes off a schedule to receive a new, his/her old schedule becomes avaialbe and the system goes back to the top to review anyone ranked above may have wanted it as a higer preference and if so, the new schedule is granted and their old schedule goes back into the hopper. This cascading affect happens until all agents agents preferences have been reviewed. What is left over goes to the new hires and we never have any issues with the agents complaining about the process. Now get this.....Our ACTUAL SHIFT BID TAKES ABOUT 10 MINUTES TO COMPLETE
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