[Alan Clayton]

That depends on the definition of occupancy. Some definitions include available time, but if you are at 85% of the time ON THE PHONE on average, many times, you will be in the 100% range...

Good for some things, and burnout is definitely one of those...

Not for all, of course but in the long run, thats a high figure...

Again though, if you take certain things out of the equation, it might be okay... some people take break time out of the equation.... some leave it in...

Hard to really say without knowing that...