Shannon,
One very thourough & VERY nice way of conducting trainning that is helping call centers that is becoming an essential tool. Is having a digital "WAV" audio file that can be archived into a area in your network drive, or even emailed directly to a supervisor to review, or if needed even burned onto cd's
One of our largest clients we're supplying our recording solution is Quest Communications, which are using our Phone 2 PC Call Center in 20 of their call centers in 12 different states.
Contact me for more specific info that I can email via PFD files per Adobe Acrobat and even do a brief of us so you can hear the quality!!!
Kyle K. Huskin
Senior Account Manager
khuskin@konexx.com
800275-6354