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Customer satisfaction Survey
Hi Marie,
If this is an Inbound Customer Service Cell then what best u can do without much of an expense is this.Once the incomming call been handled by the agent let the agent request the customer to stay in line for another two minutes to response to our customer survey questions."This would help our company improve on providing best services to all customers".If customer agrees transfer the call to a pre recorded voice logger where customer may give his/her feedback.This can be on quality of agent,product, services etc. Ask your tech.guy to configure it with the ACD switch.He would have various options to work on.
Hope this helps.
Anjan-anjan@oneworldgroup.net
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Anjan Mukherjee
Consultant-BPO,
One World.
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