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Impact
I have just stopped dealing with Impact Learning Systems. They want $1000 for each teacher's manual and $100 for each CSR booklette. This pricing is fine, however they will not simply mail out an instructor's book with one CSR workbook. I told their rep the number of phone reps we have and they refuse to send out anything unless we purchase a workbook for each rep. I offered to purchase 3 courses + one CSR workbook for each course--basically $3,300.00 and the gal I spoke with said 'sorry, we can't do that.' We had planned to take the three courses and merge them together and delete certain irrelevant parts to custominze the material for our organization. I'm sure Impact is simply trying to protect themselves, but I have to wonder why a sales training company does not have the savvy to know that $3,300 in the bank is much better than hoping for $8,000. Respectfully, this company needs some sales training about the 'big picture' and bottom line profits.
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