[SeattlejoSpk]

Every time a "ticket" is closed on a customers account (ie an issue is resolved.) The customer gets an email asking them to go to a webform and fill out a survey rating their most recent experience . There are sections for rating the representative they were talking to and sections to rate the company in general.

Perhaps its something your development team could put on a secure portion of your website?

Deb Schumacher
Speakeasy Inc
Quality Assurance /Training Lead