[Dismuke]

I have just started a new call center management position. Our trainer is relatively inexperienced. My understanding is that the primary reason she was promoted into the position was because of her expert knowledge in terms of the company's products and systems plus the fact that she is an intelligent and highly motivated employee. She has, however, had virtually no formal training in in terms of fundamental teaching principles. Can anyone recommend some good books on the subject that might help her polish her classroom techniques? She is a real go-getter and I think with just a little bit of guidance and the proper focus she has the potential to become an outstanding trainer. Unfortunately, I have neither the time nor the specific background needed to provide all of it for her myself. Any suggestions would be most appreciated.